bff77's Privacy Policy

Welcome to bff77. This Privacy Policy ("Policy") describes how we collect, use, and protect your personal information when you use the bff77 platform. By using this website or any related services, you agree to the terms of this Policy.

We believe transparency is the foundation of trust. That is why this document is written in simple, clear language so you can fully understand how your information is being handled.

bff77 collects the minimum information necessary to provide its services. We only collect data that is essential for operating our platform.

1.1 Registration and Account Information

What we collect when you create an account:

• Full name
• Date of birth (for age verification — only users aged 21 and above may open an account)
• Mobile number
• Email address
• Password (stored in encrypted form — never as plain text)

1.2 Transaction and Payment Information

We store payment-related information to facilitate deposits and withdrawals. bff77 currently processes transactions via bKash, Nagad, Rocket, and Upay. Transaction records, amounts, and timestamps are stored securely in our systems.

1.3 Automatically Collected Information

When you use bff77, the following information may be collected automatically:

• IP address
• Browser type and version
• Device type and operating system
• Page visit time and duration
• Referring URL (the site you came from)
• Cookie and session data

We use your information only for the following purposes:

2.1 Service Operation

• Creating and managing your account
• Verifying login and ensuring security
• Processing deposits and withdrawals
• Managing bonuses and promotions
• Managing the VIP program and providing cashback

2.2 Customer Support

When you contact our support team — via live chat or email — records of those conversations are used to improve service quality and resolve issues.

2.3 Security and Fraud Prevention

We analyse activity patterns to protect accounts and maintain platform integrity. If unusual transactions or suspicious activity are detected, we may contact you.

2.4 Legal Compliance

Information may be used to meet applicable legal requirements, respond to lawful requests from authorities, and enforce our terms and conditions.

bff77 uses cookies and similar tracking technologies to improve service quality and make your browsing experience smoother.

3.1 Types of Cookies

• Essential Cookies: Ensure the basic functioning of the site — maintaining login sessions and storing security tokens. Without these, the site cannot work properly.
• Functional Cookies: Remember your preferences and settings — such as language preference.
• Analytics Cookies: Help us understand which parts of the site are used most, which assists in improving the service.

3.2 Cookie Controls

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some services to not work properly.

bff77 does not sell your personal information to third parties. Information may be shared in the following limited circumstances:

4.1 Service Partners

We work with selected partners for payment processing (bKash, Nagad, Rocket, Upay) and technology services. These partners may use your information only for the purposes defined in the agreement, and they operate under strict confidentiality obligations.

4.2 Legal Requirements

Information may be disclosed in response to a court order, government directive, or applicable law. In such cases, we will not provide any information beyond what is legally required.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred. In such a situation, you will be notified in advance and the terms of this Policy will remain in effect.

4.4 International Data Transfers

Depending on the nature of our servers and services, some information may be stored or processed outside Bangladesh. In such cases, we ensure that all relevant parties maintain adequate data protection standards.

bff77 uses both technical and administrative measures to protect your information.

5.1 Technical Security

• SSL Encryption: All data transfers are protected by 256-bit SSL encryption.
• Password Hashing: Passwords are stored using strong hashing algorithms.
• Firewall and Anti-Fraud Systems: Multi-layered security to prevent unauthorised access.
• Regular Security Audits: Regular audits are conducted to identify and address vulnerabilities.

5.2 Administrative Security

• Employee access to data is restricted on a need-to-know basis.
• All staff are trained to comply with privacy policies.
• Procedures are in place to take prompt action in the event of a security breach.

Please note, however, that no transmission of information over the internet can be claimed to be completely secure. We strive to ensure the highest level of protection, but absolute security cannot be technically guaranteed.

bff77 retains your information for as long as it is needed to provide services or as required to meet legal obligations.

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, transaction records may be retained for a specified period as required by law.
• Marketing Communications: Information is deleted once the applicable legal time limit has passed after you opt out.

As a bff77 user, you have the following rights over your own information:

7.1 Right of Access

You can find out what information we hold about you. A copy of this information can be requested through the support team.

7.2 Right to Rectification

If your information is incorrect or incomplete, you can request that it be updated. Most information can be changed directly from your account settings.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period to meet legal obligations.

7.4 Right to Object to Processing

You have the right to object to the use of your information for specific purposes — in particular for marketing communications.

To exercise these rights, contact us at [email protected].

bff77 is a responsible platform that operates exclusively for users aged 21 and above. We do not knowingly collect any information from minors.

If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted. Age verification is an essential part of our registration process.

Third-party services may be integrated into the bff77 platform — particularly for payment processing. These parties have their own privacy policies and bff77 is not responsible for their practices.

We advise you to read and understand the privacy policy of any third-party service before using it.

bff77 reserves the right to update this Privacy Policy as needed. For significant changes, we will:

• Post a public notice on the website.
• Notify registered users via email.
• Update the "Last Updated" date at the top of the Policy.

Continued use of the platform after any changes will be taken as your consent to the updated Policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Live Chat: Available 24 hours a day, 7 days a week.
• Email: [email protected]

Our support team is ready to assist you in both Bengali and English. We always aim to respond quickly and effectively.

If you submit a privacy-related complaint, we will investigate it as promptly as possible and keep you informed.